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| Returns - Policy
and Procedures |
Return Policy:
Guaranteed Delivery
We guarantee the safe delivery of all merchandise. If you fail to receive your
order or if arrives in damaged condition,
we will replace it absolutely free.
Manufactured Goods
We guarantee all manufactured goods against defects in materials and workmanship. If
you ever receive a defective item, let us know. We'll provide Return
Authorization (see below). Upon receipt of defective goods,
we will replace them.
Natural Items
All nature-made items, such as sea shells, furs, hides, skulls, minerals, fossils, etc.
are subject to natural variation and minor defects.
Special Orders
Merchandise ordered specifically for you may not be returned. This generally applies
to
(a) natural artifacts selling for over $100, such as animal skin rugs, real human skulls,
etc, and anatomical models, (b) large quantities of any one any item and (3)
anything else specifically purchased for you.
Timing
Returns must be authorized within thirty days of the date the
merchandise was shipped to you. Merchandise may not be returned
after that date.
Return Procedure
Fill out the Request for Return Authorization
Form, below, and submit. |
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Our Customer Service staff will try to
respond the same day. If the return is in accordance with
our Return Policy, you will be sent a Return Authorization
Number and an address for return shipment. Write the
Return Authorization Number boldly on the package and ship to
specified address. We will not accept packages that do
not meet this criterion as it is often impossible to match them to an order
or customer.
Restocking
We charge 25% of the invoice amount for
the return of merchandise that is not defective, nor damaged in
shipment.
Refunds
Upon receipt of merchandise returned in accordance with the above, we will
replace defective items. If not defective, we will credit your
account for the price of the item, less any restocking charge, if
applicable. (See above). You may apply the credit toward the purchase of
any thing in our site. We do not refund shipping costs.
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